One year on, Trip.com's hybrid work policy has seen high adoption rates across its markets

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All employees in Indonesia and Vietnam have adopted the hybrid working model, while more than 90% of those in Malaysia, 80% in Thailand, and 70% in Singapore have chosen to do so.

One year since its hybrid work policy was introduced, online travel agency Trip.com has observed a high adoption rate among employees across its markets, according to its internal survey.

Officially launched in March 2022, the scheme offers employees the choice to work remotely from anywhere on certain days of the week. As shared by the company, this was first implemented in mainland China and was subsequently adopted by Trip.com Group in 14 countries and regions, including Australia, Indonesia, Singapore, Malaysia, Japan, and South Korea.

The company shared the following:

• All Trip.com employees in Indonesia and Vietnam have adopted the hybrid working model, while more than 90% of those in Malaysia, 80% in Thailand, and 70% in Singapore have chosen to do so.
  
  
• In mainland China, more than 10,000 employees chose to adopt the scheme, with an average of more than 5,000 employees working from home each month on Wednesdays, Fridays, or both days of the week.
  • Among the 5,000, around 40% work from home on Wednesdays, and around 60% on Fridays. A total of 30% of employees decided to work from home on both days, i.e., twice a week.
    
    
• The proportion of female employees who work from home is slightly higher than their male counterparts. However, there has been no difference in work productivity between the two, and overall productivity was not affected by the hybrid work model.
  
  
• More than 90% of employees at Trip.com Group’s head office in Shanghai support the hybrid work policy.

Commenting on the above, Ru Yi, General Manager, Trip.com, said: "Hybrid work has revolutionised the way we work, and has led to increased employee satisfaction and productivity. The flexibility and balance between remote and in-person work has empowered our employees to thrive in their roles, and has also strengthened our employee value proposition."

Jane Sun, Trip.com Group CEO, added: "Hybrid work is not just about adapting to a new way of working. It’s about empowering employees to achieve greater work-life balance, be present for their families, and ultimately, find greater fulfilment and satisfaction in both their professional and personal lives."

Trip.com Group has led the development and research into hybrid working for over a decade. In 2010, the company carried out its first trial and, in 2013, Trip.com Group Chairman of the Board, James Liang, published a research paper in collaboration with scholars from the Stanford University Graduate School of Business in The Quarterly Journal of Economics, demonstrating the positive effects of hybrid work.

Going forward, Trip.com Group noted that it "will continue to support employee wellness and achieve further satisfaction in the work-life balance of its staff as traditional working structures continue to change and are re-evaluated in modern-day society."

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